. In early 2001, Tom received a call from the VP for Corporate Development/Medical Affairs at Lambton Hospitals Group in Ontario, Canada. As a mid-size community hospital system comprising three distinct hospitals, the organization had strong employee relations and an excellent working environment. The VP and her colleagues wanted his help in leading a day-long workshop to uncover ways to make a good workplace even better. Over several conversations, they worked together to create a meaningful agenda. There would be 60 participants, and this is where the planning process got tricky. People would be coming from very different areas of the system -- and bringing different perspectives. The attendee list included the senior management team, program and service directors, managers, supervisors, coordinators, leaders of four unions, and front-line staff on the Quality of Worklife Committee. Early into the session, participants completed an assessment tool. Then they plotted their individual survey responses on a series of wall posters -- creating an instant and easy-to-interpret compilation of strengths and improvement opportunities. This led to a series of progressive conversations in which people explored the results and gained new insights. They went on to use this information to craft action plans for their immediate work areas and for the system as a whole. Tom created an energy in the room that was contagious. He has the power to bring a diverse group of managers together -- and to guide them in identifying and focusing on the real issues. -- Sandra "Sam" Kearns, VP for Corporate Development/Medical Affairs, Lambton Hospitals Group, Ontario I thoroughly enjoyed this workshop. Tom created a non-threatening environment that opened the way to interactions among peers. He also opened our minds, helping us see how we all can contribute and make the workplace more effective. -- Angelique Keusch, Clinical Coordinator of Emergency and Ambulatory Care, Lambton Hospitals Group, Ontario What a great presentation. You packed in a lot of substance with humor and insight! -- Jan Monk-Gillette, Chief of Library Services, Veterans Affairs Medical Center Tom, you're an excellent presenter, and your interactive handouts are inspiring, insightful, and motivational. Thank you for helping us become better leaders. -- Ed Fleming, Battalion Chief, Orange County Fire Authority Attendees loved Tom's down-to-earth presentation style and his enthusiasm for what truly creates fulfillment at work. -- Jodi Segel, Program Manager, Linkage It was excellent -- you made three hours seem like 10 minutes. My pastor should take classes from you. -- Assistant commissioner of a state agency (who asked to remain anonymous out of respect for her pastor!) Home | Talks and Workshops | Consulting and Coaching | About Tom Terez | Client List | Success Stories | White Papers | E-Letters | Contact Visit our other sites:..Organizational Performance: BetterWorkplaceNow.com ..Personal Excellence: InnerBest.com Copyright 2006-2008 by Tom Terez and Tom Terez Workplace Solutions, Inc. All rights reserved. P.O. Box 21444, Columbus, Ohio USA 43221-0444. Tel. 614-488-9721. Online Contact Form TomTerez.com, BetterWorkplaceNow.com, Better Workplace Now, InnerBest.com, and Inner Best are trademarks of Tom Terez Workplace Solutions, Inc.