. During the 1990s, Tom did considerable work as a group facilitator, guiding teams in analyzing situations, generating ideas, reaching consensus, and planning next steps. Facilitators are supposed to remain neutral at all times -- they keep the group moving forward without commenting on content or taking sides. It's a tough job! The Internal Revenue Service uses facilitators in a variety of ways. One of these is with its employee satisfaction survey. After work units complete the survey and receive a report of summary survey data, employees come together to talk about it, learn from it, and develop an action plan. Facilitators add value by serving as the process guides for these important conversations. In preparation for a rollout of the latest survey figures, the IRS organized a facilitator workshop. They wanted to bring in an outside speaker who had extensive facilitation experience AND a thorough understanding of employee satisfaction and workplace-improvement issues. Tom fit the bill. In advance of the session, he spoke extensively with his IRS contacts, shaping and refining the content and approach. I've been to canned presentations, and this wasn't one of them. Tom did a great job of tailoring the workshop to our group. Thanks for an extremely empathetic session. -- Bill Hoover, Instructor/Trainer, Internal Revenue Service This was incredibly inspirational. You gave practical tools to use and make a difference. Wonderful! -- Sharon Williams, Recruitment & Retention Manager, Washington State Department of Revenue This is great stuff presented in an understandable way. Upbeat, informative, and truly enjoyable. I only wish we could have spent more time on it. -- Bryan Padget, Education Specialist, Illinois Department of Insurance I appreciate all the extra effort you put into tailoring this session just for us. Your follow-up was great too -- I don't think I have ever attended a seminar where the presenter continued communication with the group afterwards. -- Melinda Minor, Social Security Administration, Canon City, Colorado Very inspirational AND action-oriented. The day went so fast -- I wish we could have a follow-up session in a month or so! -- Alyssa Klein, Transition Specialist, Minnesota Rehabiliation Services Home | Talks and Workshops | Consulting and Coaching | About Tom Terez | Client List | Success Stories | White Papers | E-Letters | Contact Visit our other sites:..Organizational Performance: BetterWorkplaceNow.com ..Personal Excellence: InnerBest.com Copyright 2006-2008 by Tom Terez and Tom Terez Workplace Solutions, Inc. All rights reserved. P.O. Box 21444, Columbus, Ohio USA 43221-0444. Tel. 614-488-9721. Online Contact Form TomTerez.com, BetterWorkplaceNow.com, Better Workplace Now, InnerBest.com, and Inner Best are trademarks of Tom Terez Workplace Solutions, Inc.